How to Call a Phone, H.323 or SIP Endpoint

            The Dialer is used to call landlines or cell phones as well as connect with traditional video conferencing services such as H.323 or SIP.

            Dialing a Phone/Phone Dialing in

            To make phone calls using the dialer enter the phone number on the number pad on the right or use your keyboard to enter the phone number. Calls can be made from anywhere in the world to the US only.

            Call a phone
            1. Join a meeting and click on the Dialer tab.
            2. Dial the phone number including area code in the blank field either by typing it on a keyboard or clicking the numbers on the Dialer number pad.



            3. Click “Call” when the number is entered.
            4. The recipient’s audio will be added to the meeting. This audio will also be recorded if the meeting is recorded.



            5. Right click the endpoint under the attendee list to save the endpoint to your speed dial list.
              (Learn more about Speed Dial in the "Speed Dial" section below)
            6. To hang-up, highlight the endpoint and click the “x”


            Phone Dial-In

            If an attendee would like to call in but does not have the information, the “Dial-in info” section on the Dialer tab contains all the details the caller needs. US callers can dial in to 312-884-5984 while UK callers can dial
            +44 (0)2030266284 and the meeting ID number:

            Note: The phone number will always remain the same but the meeting code will change unless it is a recurring meeting.


            Connecting to H.323 or SIP Endpoint
            (Traditional conferencing hardware such as Polycom & LifeSize)

            Device Dialing into the Meeting

            1. Join an Instant meeting or create a Scheduled Meeting
            2. Provide the H.323/SIP participant the meeting code, UCS IP or Domain Name and Meeting ID number.  This can be found on the the Dialer tab in the "Dial-in Info" section:



              Note: The phone number will always remain the same but the meeting code will change unless it is a recurring meeting.


              Note: IOCOM VisiMeet is made up of a number of servers around the world that are linked to create one system. The H.323 endpoint should connect to the server closest to their location.  VisiMeet will route the traffic over the most efficient paths.

              The IP Address and Hostnames are as follows:
              • US – 208.43.42.137 or – VisiMeet.iocom.com
              • Europe– 159.253.132.234 or VisiMeeting-nl.iocom.com
              • Singapore – 174.37.68.163 or VisiMeeting-sg.iocom.com

              A user can also dial the full number as a string. This varies from device to device but the two methods are:
              • AddressOfUCS##MeetingCode (ie: 208.43.42.137##1374800)
              • MeetingCode@AddressOfUCS (ie: 1374800@208.43.42.137)

            3. The H.323 Participant dials the UCS IP or Domain name,
            4. The H.323 Participant will enter the meeting code when the auto-attendant answers.
            5. To switch the image sent to h.323 participant select the new video and hit number 1 on the keyboard – The transmitted window will have #1 in the upper left corner.
              Note: VisiMeeting does not limit the number of videos the H.323 or SIP site can send or receive, their system sets the limitations.
            6. Received video and audio will be the same as a standard IOCOM participant and will be included in any recordings.

            Dialing Out to a H.323 or SIP Site
            1. Join a meeting and open the VisiMeet Dialer.
            2. Enter the host name or IP address in the blank field in the application.



            3. Click “Call” and you will be connected to the desired location. All audio and video from this location will be recorded if the meeting is recorded.
              • To switch image being sent to h.323 endpoint select the new video and hit number 1 on the keyboard – The transmitted window will have #1 in the upper left corner
              • Received video and audio will be the same as a standard IOCOM participant
              • VisiMeet does not limit the number of videos the H.323 or SIP site can send or receive, their system sets the limitations.
                Note: E.164 dial string may optionally be used if a private UCS has been incorporated into a private h.323/SIP dial plan.  Please check with local UCS administrator if using private UCS.  This does not apply to the IOCOM VisiMeet UCS.
            4. Right click the endpoint under the attendee list to save the endpoint to your call list.
              Learn more about Speed Dial in the "Speed Dial" section below.
            5. To remove the location from the meeting, click the “x” in-line with the endpoint on the Call List.



            To connect via gatekeeper in the VisiMeet Dialer:

            1. On the Dialer tab, expand the “Gatekeeper Settings” drop-down.



            2. Specify valid Gatekeeper user credentials, the SIP or H.323 endpoint should provide this information

            Speed Dial

            Phone numbers and h.323/SIP sites can be saved to speed dial to make it easier to connect.  Speed dial contacts will be listed on the contacts list under the Speed Dial tab, click the contact to instantly invite to a new meeting or join a meeting in progress.

            Option One (During a Meeting)
            During a meeting you can add a SIP/H.323/Phone participant to your speed dial.

            1. Right click the endpoint under the attendee list to save the endpoint to your speed dial list.



            2. Select “Add to Speed Dial List”
            3. The saved address can be found on your contacts list under the Speed Dial tab.



            4. You can instantly invite the contact to a meeting by clicking the name and either right clicking and selecting call or clicking the phone icon that appears when you hover over the contact name.

            Option Two (Options Panel)

            1. Endpoints can also be saved by going to Tools | Options | Dialer



            2. Enter the H.323, SIP or PSTN endpoint or phone number you would like saved here.
            3. Click "Add".
            4. To remove an endpoint, select the endpoint and then click "Remove".
              • Click Save and the endpoint will no longer appear on your drop-down menu.
            5. The saved address can be found on your the Contacts Tab () under the Speed Dial tab.
            6. You can instantly invite the contact to a meeting by clicking the name and either right clicking and selecting "Call" or clicking the in-line menu icon () and selecting "Call".

            Option Three (Via Contacts Menu)

            1. On the VisiMeet menu, click "Contacts" and select "Add Speed Dial".

              • Note: If the VisiMeet menu is not displayed, click the menu icon () to expand it.



            2. The "Add Speed Dial Endpoint" window will appear, enter the H.323 or SIP address or a phone number.  Optionally provide a descriptive name for the endpoint.
            3. From the drop down menu select if it is a PTSN (phone), H.323, or SIP.
            4. The saved address can be found on your the Contacts Tab () under the Speed Dial tab.
            5. You can instantly invite the contact to a meeting by clicking the name and either right clicking and selecting "Call" or clicking the in-line menu icon () and selecting "Call".

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