Visimeet Discussion Groups/Troubleshooting/Video Issues

No one else is seeing my video, why not?

Mike Beirne
posted this on February 15, 2011 16:05

There are a few possible reasons (and solutions):

  • Do you have a camera? One isn't required to use IOCOM Visimeet, but is required to send video.
  • If you have a camera, is the light on the camera (signifying it is active) on? Do you see your video on the desktop? If no:
    • Go to Tools | Options | Video and confirm a camera is listed there and enabled.
    • Confirm that no other applications (e.g., Skype) are trying to use the camera at the same time that you're in the meeting.
  • The other site may not be displaying your camera. They need to click the red icon next to your name on the participants list to display your camera.
  • If the other site is using a Polycom, Tandberg or other video conferencing device, they can only receive one video from the conference. This video is selected by selecting a video image and pressing the "1" key on the keyboard.